Shipping policy
Hair by Evie Rauber
Thank you for shopping with Hair by Evie Rauber. Please read our shipping policy carefully.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details where applicable.
Shipping Locations
We currently ship within Australia only.
If you are interested in international shipping, please contact us before placing your order.
Shipping Timeframes
Estimated delivery times:
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Standard Shipping: 3–7 business days
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Express Shipping (if selected): 1–3 business days
Delivery times may vary depending on your location and carrier delays.
Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method.
Any free shipping promotions will be clearly stated on our website at the time of purchase.
Tracking
Tracking details will be provided once your order has been dispatched. Please allow up to 24 hours for tracking information to update.
Delays & Lost Parcels
We are not responsible for shipping delays caused by postal carriers, weather conditions, or other factors outside our control.
If your order appears delayed or lost, please contact us and we will assist you in lodging an enquiry with the shipping carrier.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders sent to an incorrect address provided by the customer. Any re-shipping costs will be the responsibility of the customer.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery with:
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Your order number
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Photos of the damaged product and packaging
We will assess the issue and arrange a replacement or refund where appropriate.
Contact Us
If you have any questions regarding shipping, please contact us at :